Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains how Rank Masters, LLC ("Rank Masters," "we," "us," or "our") collects, uses, and shares information about you when you visit our public website at rankmasters.com, use our members area at members.rankmasters.com, or otherwise interact with our training, community, and related services (together, the "Services"). It applies to the entire Rank Masters domain, both the non-members (public) areas and the members-only areas.

By using the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Services.

Who we are

The data controller is Rank Masters, LLC, 1317 Edgewater Dr. #7111, Orlando, FL 32804. You can reach us about privacy at info@rankmasters.com.

Information we collect

Information you give us

  • Account information — your name and email address when you register or sign in (including via Google sign-in).
  • Profile and onboarding information — details you choose to add, such as your agency or business name, niche, city/region/country, a mailing address so we can send you gifts, and other questionnaire responses. City-level location may be shown on the members map only if you opt in.
  • Payment information — when you purchase a membership, your payment is processed by our payment processor, Stripe. We do not collect or store your full card number; we receive limited billing details (such as the last four digits, card brand, and billing status) needed to manage your subscription.
  • Content you submit — posts, comments, questions, and other content you share in the community, and messages you send to us by email or text.

Information we collect automatically

  • Usage and device data — log information such as IP address, browser type, pages viewed, lessons watched and progress, referring pages, and timestamps.
  • Cookies and similar technologies — we use strictly necessary cookies to keep you signed in and secure, and we may use limited analytics to understand how the Services are used. See "Cookies" below.

How we use information

  • Provide, operate, and maintain the Services, including your account, library, progress tracking, search, and community.
  • Process payments, manage your membership and renewals, and prevent fraud or abuse.
  • Send you transactional messages (sign-in, billing, membership, and account notices) and, where you have opted in, reminders and updates by email or SMS.
  • Generate lesson summaries, chapters, transcripts, and search results, which may involve automated processing and AI tools acting on our behalf.
  • Respond to your requests, provide support, and communicate with you.
  • Analyze and improve the Services, and protect our rights, users, and the security of the Services.
  • Comply with legal obligations.

How we share information

We do not sell your personal information. We share it only as described here:

  • Service providers (sub-processors) who process data on our behalf, under contract, including: Stripe (payments), Cloudflare (hosting, storage, and content delivery), Postmark (email delivery), Twilio (text messaging), Google (sign-in), and AI/transcription providers used to produce lesson summaries and transcripts.
  • Other members — information you choose to make visible, such as your name, agency, and (if you opt in) your city on the members map, and any content you post in the community.
  • Legal and safety — when required by law, or to protect the rights, property, or safety of Rank Masters, our members, or others.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
  • With your consent — in any other case with your direction or permission.

Email and text messages

We send transactional messages (such as sign-in, billing, and account notices) as part of providing the Services. With your consent, we may also send reminders and updates. You can opt out of non-essential email at any time using the unsubscribe link or your profile settings. For SMS, message and data rates may apply; reply STOP to opt out of further texts or HELP for help. We do not share your mobile number with third parties for their own marketing.

Cookies

We use cookies that are strictly necessary to operate the Services (for example, to keep you signed in). We may also use limited, privacy-respecting analytics to measure and improve the Services. Most browsers let you refuse or delete cookies, but some features may not work without them.

Data retention

We keep personal information for as long as your account is active and as needed to provide the Services, then for a reasonable period to comply with our legal obligations, resolve disputes, and enforce our agreements. You may ask us to delete your account information as described below.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, email info@rankmasters.com and we will respond as required by applicable law. We will not discriminate against you for exercising your rights. If you are a California resident, you may be entitled to additional disclosures and rights under the CCPA/CPRA; note that we do not sell or "share" personal information for cross-context behavioral advertising.

Third-party links

The Services may link to sites or services we do not operate. We are not responsible for their content or privacy practices; please review their policies.

Children's privacy

The Services are intended for business users and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

International users

We are based in the United States and process information there. If you use the Services from outside the U.S., you consent to the transfer and processing of your information in the United States.

Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above, and material changes will be posted on this page. Your continued use of the Services after changes take effect means you accept the updated Policy.

Contact us

Questions about this Policy or your information? Email info@rankmasters.com or write to Rank Masters, LLC, 1317 Edgewater Dr. #7111, Orlando, FL 32804.